I ordered a pair of Inov8 shoes that came with Free socks. The shoes were shipped the same day and I received them via ground shipping in 4 days. When I received the shoes, they were the wrong size (sent correctly, just didn't fit) so I called them to see about an exchange. It is important to point out that they list their sizes as 'Unisex Sizing" which really is Men's US so if you need a woman's shoe, adjust accordingly. There were helpful and offered to send a new pair of the size I needed with a return label. I received the new pair/size with a return label in 4 more days. It doesn't appear that they offer free returns so this extra effort on their part was certainly appreciated. I did send them a note recommending that they reflect women's sizes on their site as well. I received an email back from their customer care manager, Brian, stating that he appreciated the feedback and that they are working to do just that. Overall they had a good price and were great to deal with. I would have no problems recommending them to anyone I know.
GiGaPoint
gigapoint.eli@gmail.com
